White Pine Lending Complaints & Feedback
How to raise a concern, our response times, and where to get outside help.
We want every experience with White Pine Lending to be fair and clear. If something went wrong, here’s how to raise it and what happens next.
Step 1: Contact us
Email [email protected] with your name, the email or phone you used on your request, and a description of the issue. Please don’t include your full Social Security or bank account number.
Step 2: Our response
| Stage | Timing |
|---|---|
| Acknowledgment | Within 1 business day |
| Investigation & response | Within 15 business days |
| Complex cases | Status update every 15 business days |
Complaints about a lender
Loans are issued and serviced by lenders, so issues with payments, payoff amounts or collections should go to the lender named in your agreement first. We’re happy to help you find the right contact.
If your complaint involves Sokaogon Finance, Inc. dba White Pine Lending, please contact that company through whitepinelending.com. WhitePineLendingUSA.com is not affiliated with it.
Step 3: Outside help
- Consumer Financial Protection Bureau: consumerfinance.gov/complaint
- Federal Trade Commission: ReportFraud.ftc.gov
- Your state financial regulator or attorney general